Features
Everything You Need to Handle Customer Calls Better
A complete hybrid AI receptionist toolkit — automation with human backup, built around your business.
AI Call Answering
Your AI receptionist greets every caller professionally and handles the first response.
24/7 Answering
Calls are answered around the clock, including after hours, weekends, and public holidays.
Natural Conversation
Friendly, natural-sounding conversations that put callers at ease.
Custom Greeting
A greeting written for your business, in your tone of voice.
Business-Specific FAQ
Answers to your most common questions about services, hours, and location.
Human Backup
The difference that matters: real people can check, correct, and step in.
Human Review
Staff can review calls to make sure nothing important is missed.
Escalation
Urgent or complex calls can be escalated to a real person.
Manual Follow-Up
Your team can follow up on any call with full context.
Quality Control
Ongoing review keeps answer quality high and scripts improving.
Call Logs
Full visibility into every customer call — nothing happens in a black box.
Call Summaries
A clear, readable summary of what each call was about.
Call Transcripts
Review the conversation details when you need them.
Customer Details
Name, phone number, and contact details captured accurately.
Reason & Urgency
Call reason and urgency level recorded so you can prioritise.
Follow-Up Status
Track which calls have been handled and which still need action.
Booking & Lead Capture
Turn answered calls into booked appointments and qualified leads.
Appointment Requests
Capture booking requests according to your booking rules.
Lead Qualification
Qualify enquiries with the questions that matter to your business.
Contact Details
Accurate caller contact details for easy follow-up.
Service Enquiry Capture
Record exactly which service the caller is interested in.
Notifications
Know about every call without answering every call.
SMS Summary
Get a text summary moments after the call ends.
Email Summary
Detailed call summaries delivered to your inbox.
Dashboard Record
Every call recorded in one place for easy review.
CRM / Webhook Integration
Optionally push call data into your CRM or other tools.
Customisation
Set up around how your business actually works — not a one-size-fits-all bot.
Industry-Specific Scripts
Scripts built for clinics, tradies, salons, agencies, and more.
Custom Questions
Ask callers exactly what your team needs to know.
Opening Hours Logic
Different handling for business hours and after hours.
After-Hours Flow
A dedicated flow for evening, weekend, and holiday calls.
Transfer Rules
Decide exactly when and where calls should be transferred.
Want to Hear How It Works?
Request a demo and see how 24AIStaff can answer calls for your business.